The faculty of the Institute of Clinical Excellence (www.ptonice.com) bring you a wide variety of rehabilitation & fitness topics. Check out our daily, short-form podcast episodes here as well as on the ICE Physio App. In addition, enjoy our long-form podcast episodes via podcast & YouTube.
Patient satisfaction is determined less by their outcome and more by whether or not their expectations were met. Clarify where they are trying to go early and often for maximum success.